Consumer

MAZZUCCO & MELLO ADVOGADOS provides its clients with technological tools and compatible legal structure for management of extensive portfolios of proceedings, aiming to reduce the volumes of claims and contingencies, as well as to prevent harmful consequences to the companies´ transactions and reputation.

For such purpose, we offer our clients:

  • Detailed study of the activities carried out and the company’s relationship with its consumers, for definition of the best defense strategies;
  • Preventive and post-judicial follow-up on proceedings throughout the Brazilian territory, as well as representation at hearings throughout Brazil;
  • Identification of focuses of actions as a result of the opportunistic activity of third parties, with definition and implementation of the best strategy to restrain the proliferation of claims;
  • Strategic representation before federal and state courts of appeal for modification of case law positions contrary to the interests of the companies;
  • Monitoring enforcement of judgments and preliminary injunctions, avoiding asset seizure and unexpected contingencies;
  • Drafting and updating of periodic qualitative reports – Key Performance Indicator (KIP) - indicating in detail consumer complaints, their distribution throughout different locations of the country, their causes, status, amounts in dispute, contingency and any other information of interest to clients.
  • Represented one of the largest multinationals of the food industry, preparing training at factories, as well as passive contingency management. The results were favorable with groundlessness found in 70% of legal cases.
  • Represented on of the largest food conglomerates against administrative complaints from consumer protection agencies and many legal actions, providing annual savings of about R$3,6 million.
  • Represented one of the largest brands of sportswear in the world in civil lawsuits related to product defects, false advertising, focusing on consumer law, resulting in about R$6,5 million in legal damage pleadings.
  • Managed the case portfolio with over one thousand cases of a large Credit Association in suits for damages, suspensions of protest, collection.
  • Managed the case portfolio of a game brand in suits for damages, suspensions of protest and collection.
  • Managed the case portfolio of a brand of imported beauty products in suits for damages, suspension of protest and collection.
  • Represented one of the largest Chinese internet companies in a civil investigation about user data usage in apps and programs, in accord to new data protection legislation.
  • Managed the case portfolio of a large construction products multinational in suits for damages, suspensions of protest, contract rescission, collection and executions.
  • Managed the case portfolio of a large telecommunication company in suits for damages, suspensions of protest and collection. The value of the annual contingency involved was about R$15 million.
  • Managed the case portfolio of a large financial institution in suits for damages, suspensions of protest, consignment and collection.
  • Acted in civil lawsuits of a large multinational of the auto industry, mainly in suits for damages.
  • Acted in civil lawsuits of a large multinational of the auto industry, mainly in suits for damages.
  • Acted in civil lawsuits of a large food card company, mainly in suits for damages.
  • Acted in civil lawsuits of a large personal hygiene multinational, mainly in suits for damages.
  • Conduction of civil hearings involving consumer relations between banks and clients, on behalf of the largest Brazilian bank.